Privacy Policy

Our Commitment to Privacy

At [Company Name], we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services ("Services"). Please read this policy carefully.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business details, and payment information provided during registration or transactions.
• Transaction Data: Details of payments processed, including amounts, dates, and payment methods.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
• Communication Data: Information provided when you contact us via email, phone, or our contact form.

2. How We Use Your Information

We use your information to:

• Process payments and manage your account.
• Provide customer support and respond to inquiries.
• Improve our Services through analytics and feedback.
• Comply with legal obligations, such as AML and CTF regulations.
• Send transactional or marketing communications (with your consent).

3. How We Share Your Information

We may share your information with:

• Payment Processors: Such as CyberSource and MPGS to facilitate transactions.
• Service Providers: Third parties that assist with hosting, analytics, or customer support, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures, including encryption, 3D Secure authentication, and regular security audits, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications.
• Object to or restrict certain data processing activities.

To exercise these rights, contact us at support@example.com.

6. Cookies and Tracking

We use cookies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies are required for the operation of our Services.

7. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. Transaction data may be retained for up to 7 years to meet regulatory requirements.

8. International Data Transfers

Your data may be transferred to and processed in countries outside Kenya, including by our payment processors. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or through our platform.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: support@example.com
Phone: +254 700 000 000
Address: Westlands Business Park, Waiyaki Way, Nairobi, Kenya